D.E.S. reports 67% of wholesale customers signing up to PostPort

“We wanted to give our wholesale customers much more than just dispatch handling,”
Phil Coleman, Chief Executive, D.E.S.

Direct Entry Solutions (D.E.S.), the international mail and parcel delivery specialist, has seen 67% of its wholesale customers sign up to the new PostPort mail solution in just six months.

PostPort was a new mail visibility platform, piloted in October and officially launched in January, created by D.E.S. to give wholesalers for the first time ever the business-critical capability to monitor where their domestic and international mailings are in the distribution process.

“We wanted to give our wholesale customers much more than just dispatch handling.

We thought wholesalers would prefer a clear understanding of where their shipment is in the transport chain with information on the exact times their vehicles arrive at each destination, including crucially when the mail hits the postal system of the destination country,” explained Phil Coleman, Chief Executive of D.E.S.

Aimed at printers, mailing houses, fulfilment centres and mail consolidators, Phil explains where he was looking to help wholesalers:

“We created PostPort with our customers’ Operations, Customer Service and Finance functions in mind.

If we can get mail from A-Z, with everything monitored in between, then potential discrepancies can be seen and dealt with easily by Operations and Customer Service, resulting in happier end-customers,” said Phil.

PostPort is available across a range of priority, non-priority and customised untracked mail and is aligned to the Interconnect formats and operations procedures allowing for posting heavyweight catalogues and publications and sending ecommerce goods up to 30mm in thickness.

A new version of PostPort with increased functionality is planned for later this year, including an API for customers to automatically upload pre-alerts from their existing system and a customer report function.

In addition to the success with PostPort, D.E.S. is reporting revenue growth of 422% between 2014 and 2015 for its ecommerce mail solution, PacketPort.